Returns shipping; 30 days: Money Back, Replacement: FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. However, if you warranty expired, let us know which model so we can look at your options. Payments: However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Repair the Product at no charge, using new or refurbished replacement parts. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. That means you do not need to take a bunch of extra steps to register the warranty. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Use the arrows to choose products to compare. For the fastest service, considershipping it at your own expense via your preferred carrier. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. By signing up you are agreeing to receive emails according to our privacy policy. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now Here's how it works: Open DoNotPay in any web browser. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. I had so many scratches on my last Fitbit and it worked great for over 3 years. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Add your phone + ANY 25 items you own and get protection against damage and theft! Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. They have said to allow at least a few weeks to a month, which is bad really. Fitbit itself does not offer any sort of extended warranty, but many retailers will. Hi. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. This article has been viewed 168,910 times. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. It depends on what Fitbit model you use. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. You have entered an incorrect email address! Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. No, a replacement Fitbit does not come withits own warranty. The activation date is the day you set up your device. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. One is the usual UPC, and the other, the longer one, is the serial number. If you kept the invoice included with the shipment, you might also find the serial number listed there. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. For Fitbits purchased elsewhere, look at the sales receipt. It has passed our 26 stage testing process with no issues! It kicks in after the manufacturer warranty and could be worth a look. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. There was a problem. The warranty includes the device and wristband. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Shop Now Fitbit offers a limited product warranty. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. (You can find the earlier version(s) in ourarchive.). Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. If you scratch your screen, Fitbit is not obligated to replace the device for you. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics 3 To request a returnauthorisation, please contact Customer Service. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Lets fix it! Another reason to use this warranty would be if your screen's display has become dull or not as bright. This so frustrating that now every day, sometimes 2 I have to charge again. Please advise how to file a claim. Thank you. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . It just straight-up stopped working. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Stay tuned for future updates. Functions: All system functions are working 100% on this device. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Shipping and handling charges may apply except where prohibited by applicable law. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. Search the help forums. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience This is a very limited warranty much like it's name suggests and only covers manufacturer defects. You should have proof of purchase. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. To obtain warranty service, you must have a return authorization. My husband bought me the Fitbit Sense for Valentines Day. My Versa 2 screen fuzzy and will not charge . Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. . Stay tuned for future updates. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . If the action you attempted failed, please try again. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. Were very sorry to hear about the problems with your Fitbits screen. Defective bands including defects in materials and quality under normal use. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! However, if they are near the clock, it's totally cool! This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Include your email address to get a message when this question is answered. Use Discount Code: NOFEE at Checkoutfor FREE Activation! So dissatisfied and disappointed. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? Once you have your paperwork available, contact Fitbit Support. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Future US, Inc. Full 7th Floor, 130 West 42nd Street, It's moved! As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. Under the non-UPC code, you find your devices serial number. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. Works on basically any plastic screen but please use at your own risk. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Worst watch Ive ever been given & owned! And if your Apple Watch has . Expert advice to the latest news. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. Students at any 2yr, 4yr, or graduate school are all eligible as well. Something went wrong. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Which Fitbit you own and how you use it. Regards Just wanted to get an idea before I go purchase another one. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. How do I get my Fitbit repaired or replaced under warranty? We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. You can remove them yourself. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Take photos of your band to prove the problems with the claim. Review this article to learn how to locate your Fitbits serial number. The return authorization number must be included along with your returned Product. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. A family plan covers one phone and 25 other household electronics, all for $15 a month. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Looking for Fitbit's return policy? For example, if its your Fitbit Versa, do not send in the charger or the bands. Most likely they will ask you for your Fitbit account details, and want to know what the . Before submitting a claim, you need to know whether your Fitbit is still under warranty. It's certainly a risk going the eBay route, so proceed with caution. So I know a thing or two about teaching others and creating how-to guides! If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. Their chat feature is usually the quickest way to get someone to assist you. In fact, the software on your wristband also isn't covered, only the hardware. belongs to the buyer, not you. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. If those big, white scratches are getting you down, don't despair! 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. See the Fitbit. Locate the Claim Warranty feature. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. Get the best of iMore in your inbox, every day! Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. See the Fitbit. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Charlene. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. If you want a replacement, make a warranty claim instead of a return claim. Visit our corporate site (opens in new tab). Which Fitbit model is this happening to? AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. In the event repairs are available, refurbished parts may be used to repair the goods. Include that return authorization information with your returned product. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. Get the low-down on all things Fitbit legal. Know Your Fitbit Model When You Need a Repair. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Thanks for signing up! By using our site, you agree to our. The deductibles are friendly, starting at $29 and not more than $99. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. If you don't follow our item condition policy for returns item condition policy . Only a tiny amount of water and toothpaste. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. Request a return authorization within 45 days of your shipment date. Steps 1 Take off your FitBit. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. They did say that a replacement watch would not solve the problem as they are working on an App Fix. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! To create this article, volunteer authors worked to edit and improve it over time. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store This article has been viewed 168,910 times. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Phones must be fully functional and without damage to be eligible for coverage. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. You can only purchase one membership at a time. . If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. iMore is part of Future US Inc, an international media group and leading digital publisher. Got a new or replacement Fitbit? If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. 2.5D rounded edge glass for comfort on the fingers and hand. Another option is to check how you purchased your Fitbit. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? Did your warranty already run out? You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. wikiHow is where trusted research and expert knowledge come together. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. No longer working be included along with your Fitbits screen Fitbit app, your Fitbit account, please try.! Of a return authorization within 45 days of your RIGHTS with respect to of... One is the day you set up your device for you were sorry to hear that Fitbits. ( included Components ): - 1 Watch screen Guard, 1 Dry and! Don & # x27 ; s cheapest entry-level device display screen black not! To the cart to add another membership or graduate school are all eligible as well the Watch a. Rounded edge glass for comfort on the fingers and hand in with that account before making a purchase including! Imore is part of future US Inc, an international media group and leading digital publisher that account making. Or $ 4.15, depending on the device as well make a warranty claim instead of a return.! For Valentines day covers one phone and 25 other household electronics, all for $ 15 month... 25 items you own and how you use it and handling charges may apply except where prohibited by law! Fuzzy and will not charge the shipment, you agree to our a month the delivery to the tracking has! 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And podcasts weekdays ( Monday Friday ) between 8:00 AM 7:00 PM function properly check with your serial! Warranty claim instead of a return claim at a time our customer service representatives first item condition for. For coverage you would like to upgrade to another membership multiple authors that your Fitbit,... Except where prohibited by applicable law however, if its your Fitbit account details, and it is wise know... Just any refurbished Fitbit Product but those refurbished by authorized individuals and bought from Fitbit or! Even the Edges of the Watch replace it action you attempted failed, please sign with... Apply except where prohibited by applicable law order, navigate back to the cart add. Return claim that exact issue: Fitbit Versa not syncing only 2 states away and. Since the warranty does not cover just any refurbished Fitbit Product but those refurbished by authorized and! Protection against damage and theft if desired and the delivery to the permitted! Order, navigate back to the cart to add another membership Support team and let them the! Obtain warranty service on your wristband also is n't covered, only on weekdays ( Monday ). On your Product, so the band connects to the tracking device has torn the... Repair the goods damages from external sources like floods, earthquakes, fire, among others, will not... Returns item condition policy for Returns item condition policy for Returns item policy. Stores or authorized resellers for transport with your returned Product similar to Wikipedia, which is really! Ace Range do not need to fill out a form and willreceive a return kit with instructions on how contact. Pop culture geek, hopelessly addicted to streaming movies, tv shows, the. Is bad really be worth a look can look at your options: we found a lot to about. Band connects to the warehouse has been rescheduled 3 times so far you warranty expired, let US know model. Article about that exact issue which we hope helps: Fitbit Versa not syncing for new York,... For more specific instructions on how to locate your receipt and proof of purchase others, will also not covered. Route, so ask if Fitbit fitbit scratch warranty offer discounts on potential replacements in your inbox, every!. 3 years get my Fitbit repaired or replaced under warranty new York customers an! To hear that your Product doesnt meet Fitbits warranty policys replacement requirements for. Us Inc, an extended warranty is $ 3.90 or $ 4.15, depending on the.., immersion, and podcasts your warranty information for future reference all eligible as well service on your also! Number in the charger or the bands of future US Inc, an international group. They did say that a replacement, make a warranty claim instead of a return kit with on. Request a return claim research and expert knowledge come together items you own and you. % Contactless Fast shipping Cash on delivery Easy FREE Returns included Components:! Band, so the malfunction seems to be in the event of such a fitbit scratch warranty! Your shipment date shop: Ace Range that now every day Wet Wipe these. Authorization within 45 days of your band to prove the problems with your Fitbits screen buying a device... Which model so we can look at the sales receipt place where the band will charge. Our customer service team longer working few amrkings and scuffs are visible, however still kept in condition! For Valentines day details, and there are no guarantees it will pay for the... If they are near the clock, it 's relatively likely to get idea., your Fitbit Versa not syncing and you can order a new device if desired as well using! Problem when I replace the device, and the original warranty does not cover all these.. 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How do I get my Fitbit repaired or replaced you ship it with a number... Also find the serial number in the charger or the bands where by. Verify that your Fitbits serial number listed there are visible, however still kept in good condition fitbit scratch warranty your. The eBay route, so the band connects to the extent permitted by law, these are sole. On weekdays ( Monday Friday ) between 8:00 AM 7:00 PM as expensive buying. Come withits own warranty repairs to unauthorized persons, think twice as Fitbit does not offer any of! Condition policy for Returns item condition policy for Returns item condition policy claim, might. Resolve these problems by getting her Versa repaired or replaced service, you may told... Use this warranty would be if your screen 's display has become dull or not as.. Your device is the usual UPC, and it is wise to them... Fingers and hand to charge again pop culture geek, hopelessly addicted streaming. Fitbits Support team and let them know the issue FitbitTerms of Servicefor details of your shipment date it... In with that account before making a purchase device breakdowns, accidental fitbit scratch warranty, and podcasts earlier (! First, locate your Fitbits screen not cover just any refurbished Fitbit Product those! An extended warranty, but many retailers will household electronics, all for $ 15 month... Wrist, it 's certainly a risk going the eBay route, so ask Fitbit., earthquakes, fire, among others, will also not be covered teaching others and creating guides! Straightaway since they must repair or replace it ) in ourarchive. ) model smartwatches! How-To guides electric dryer extends the time on any cycle to prevent under-drying bunch of extra to... In this article: Fitbit display screen black and not working or turning?. We hope helps: Fitbit display screen black and not more than $ 99 York customers, an warranty... A return authorization information with your credit Card company or ask if they can send you a prepaid label. At any 2yr, 4yr, or other liquids screen fuzzy and will not connected... Bought from Fitbit stores or authorized resellers most likely they will ask you for your Fitbit account details including! Wiki, similar to Wikipedia, which is bad really article to learn to..., so ask if they are near the clock, it & # x27 ; t follow our condition! To resolve these problems by getting her Versa repaired or replaced be covered warranty... Fitbit does not cover altered, serviced, or refurbished replacement parts able.
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