Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Save screen is grey in personal information and wont let me save. Previous message had wrong email address: I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. Click "get online now". I called and was informed there was a glitch and to just show up when I wanted to. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. 19952023, The Independent Traveler, Inc. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. Now, put your network on 4G e.g. Good to hear you finally found a way! (started several months ago). Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Keep receiving message that it will download later. I'm putting all my information in so I can get in a faster line. By It's just, dammit! Thank you, Rick&Jeannie! Always get message try again later Unable to login. Takes about 30 seconds, I know. Peoole have been booking table reservations for 2023, so you are not too early. No Smart Phone.No Problem. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. When I uploaded my passport I get an error saying that my first name does not match. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Can not get to green line. It's just, dammit! Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. It contains a code that identifies you to the ship's computer, it contains no other information. What happens if I lose my Medallion wearable? You can't do everythingbut quite a bit can be done using this method. Complete info but save remains grey and on closing all info on these pages is list. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 I have a receipt for it. Its the worst (ta && ta.queueForLoad ? No, once on board you can download and use the MedallionClass app and all digital experiences for free. I cannt get my health status to open and boarding times . I have successfully located the Arrival Time feature on my tablet. There are many android uses who will be able to help you (I'm an Apple kind of person). Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. UPDATE: I was able to get in on my tablet using log in with booking number. Is there a way to wear my Medallion device other than the lanyard?Absolutely. Is the app available in multiple languages? Will not save info. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. (But as many have noted, nobody looks at that when you do arrive at the port. I HATE this Medallion App thing! Youll appreciate the enhanced video-on-demand system in your stateroom. Bottom line: It's not your job as a customer to find workarounds for their blunders. However, all the information showed up on my traveling companion's Medallion. Alternatively, you may use. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Princess needs to do what airlines and many other companies do. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. Do I need required travel documents for embarkation if I've completed the OceanReady steps? I have successfully located the Arrival Time feature on my tablet. My booking and ship was changed to another ship and booking number. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. EDL). Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. (And that was a nightmare) First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. What they don't tell you is that it won't work if your phone is too old. You have a want not a need. Discover rich heritage and bright flavors ona Mexico cruise. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. It states the reservation does not exist. So much for relaxation. On-demand services, family and friends locator, ship navigation, interactive fun, and more. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Inconsistent and does does not work with android smart phones. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. ), @Aunt Bartywelcome to CruiseCritic! App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Why is my COVID pass still pending 3 days before the sailing date ? If you. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. If down due to system maintenance, so state (THAT is minimal customer service required). It still comes back with the old information. 3D printed wristband for Princess Medallion Class Cruises. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! I entered the wrong birthdate and it won't let me edit the information. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Learn more about our commitment to CruiseHealth, Already booked? Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. Worried that we will not be able to use the medallion for our august cruise. Will not let me save. One can only speculate this is in response to customers having the issues with the app. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. I need to pick up my Medallion device at the port. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. You can even create an OceanTagalong that follows you throughout your cruise. Your stateroom interactive fun, and more benefits of completing OceanReady steps before embarkation service )! 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