Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. - Fingerprint is reliable the majority of the time on 1st attempt
True keyless entry via Fingerprint ID, code, or smartphone bluetooth proximity sensor. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. For technical documents and more Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. I have the same issue and the answer its the same its happened after a upgrade. These errors can almost always be fixed by a quick reset. Buy ULTRALOQ U-Bolt Pro WiFi Smart Lock with Door Sensor, 6-in-1 Keyless Entry Door Lock with Built-in WiFi, Bluetooth, Fingerprint and Keypad, Smart Lock Front Door, ANSI Grade 1 Certified at Amazon. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. Ultraloq App enables you to unlock your door with your smartphone. Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. Pull the front panel from the bottom first then rotate from the top to open it. Auto lock stopped working, fingerprint and key codes dont work any more. Step 3. Im having the same issue. For Fingerprint Reader, use a clean, lint-free cloth to wipe off any dirt or debris. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. Ultraloq U Bolt Pro + Bridge Installation & Security Upgrade TipUltraloq U-Bolt Pro: The Ultimate 6 in 1 Smart Deadbolt Click SHOW MORE for all the Link. I used to work, although finicky about the fingerprints. No, and Im not sure it would work. It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. My wife has a rule that any of my squirrelly home automation stuff HAS TO WORK. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 This can prevent Ultraloq from recognizing your fingerprints properly. Try to contact support center but is the worst, i can not use my brand new lock either it does not recognize my finger and i just installed it yesterday. Important Note Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Nice things about the new U-Bolt-Pro-WiFi. Press and hold for 5 seconds and you should see the screen restart. nothing. I have a U-Bolt Pro purchased in November 2020. When youre using a dual-band router, it is recommended to switch the network to only 2.4 GHz. Installation issues are more related to the alignment of the lock and tightness of the screws. Our support team will follow up with you via the ticket number 95710. You will receive an email once it's back in stock! Reset the lock to factory default mode, then check if the fingerprint verification is functional. We are glad to be here to help you. Backup mechanical key for emergency override. then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Share it with your friends so they can enjoy it too! Weird. Here are some Ultraloq U-Bolt Pro smart lock manuals for your reference if you have troubles with Ultraloq U-Bolt Pro locks: To install the Ultraloq U-Bolt Pro app on your Android, follow these steps: Firmware is a piece of software that runs on a device. If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. Ultraloq U-bolt Pro lock connection failed. The lock alone garnered at least 3 stars from me. By using u-tec.com, you accept our use of cookies. Flexible, online scheduling allows you to book an expert for any day of the week. Leave your problems and we will reply to you soon! This is one of the main reasons why your deadbolt is jamming up. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. Ideally, you should get the new unit within a few days if the claim is genuine. Features may vary based on Z-Wave controller. It works with If you have trouble enrolling one finger, try another. Sensors, switches, cameras, locks, etc. Youre not liable for any delivery damages. No error, no feedback at all. Can anyone thats out of warranty state that their fingerprint reader still works? Instant recognition under 0.3 seconds. By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. Moreover, you will be able to avoid minor programming errors. *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. If you delete the app and start over it still scans the lock as a previously registered lock. Price comparison from over 24,000 stores worldwide. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. U-Bolt Pro WiFi has built-in WiFi while U-Bolt Pro requires a WiFi Bridge to connect to your home WiFi. Add or delete Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Interior part only Not compatible with every deadbolt in the market. from Its an essential part of how the device works, and it must be updated to fix bugs or add new features. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Fingerprint sensor stopped working a couple of months ago. Step 2. You no longer have to wonder whether or not you locked your door. Please replace batteries. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Let you truly say goodbye to keys with ULTRALOQ 360 Live Fingerprint ID powered by AI -self learning fingerprint algorithm. - Fingerprint is reliable the majority of the time on 1st attempt
Please try again. U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. Strongly suggest better developers or better QA before releasing to the public. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. If you cant finally solve your problem with our article content, please get in touch with the Official aftermarket. Please contact customer support before returning the product to the store. Used to enter the code and unlock from outside.Advanced Fingerprint Reader How can I unlock U-Bolt Pro if battery runs out? Make sure that the screws are not too tight. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. guests and visitors via an eKey for specific dates or periods of time Connect a 5V power bank to activate the lock temporarily. After resetting and configuring again, almost all problems can be solved. The Best Smart Lock Deals This Week*. Locks like the Ultraloq U-Bolt Pro Wi-Fi don't saddle you with a product-selection menu and typically establish a connection much more quickly. Wont open when you push down, only when you pull up. Wondering if you found a solution. Grant access for specific dates or times. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. If you're having trouble with your fingerprint . Please let me know how to fix it. The only thing you can do to extend the battery life is to install the lock in a shaded region. Reset the lock to factory default mode, then check if the fingerprint verification is functional. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. notification when someone opens your door. You can also try clearing the app data. - Bluetooth is very unreliable. Measure to confirm that the backset is either 23/a" or 23/).' (60 mm or 70 mm). No response at all. A new one was sent out under the warranty and less . Step 3. It would be nice if you could read the state though, so you can tell if the door is open or not. How to reset the lock in Standalone Mode? You will have to cycle through many replacements within a few weeks. U-Bolt Pro WiFi Smart Deadbolt. Most of the time, it is not that difficult to isolate these Wi-Fi errors. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. With 6 active people living at home, it is super convenient. (May not be included for some regions), Installation Video Lever. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? Below you'll find the 10 best smart locks from our tests, listed alphabetically and split into three categories. Customer reviews and photos may be available to help you make the right purchase decision! No error, no nothing. same manual key override as original. Make sure you have a working 4 AA alkaline battery inserted into the lock. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. your smartphone. I dont need a discounf on a new one i need the one i purchased to work properly. That should be enough to improve the battery life. Only works ~20% of the time at best. Low battery notication via smartphone app. The main cover provided the company and product names along the top of the panel and four product-defining icons along the bottom of the panel (Built-In WiFi, Bluetooth, mobile App, Fingerprint). Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. If it is too deep for your door, use a hammer and chisel to make it deeper. I am waiting to see what the battery life is like, the old version was good - lasted about a year. Your input is very much appreciated. 3) Click Uninstall updates. The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. Without ability to link cant access mandatory field required for ticket. Easy DIY smart lock for a smarter home. The batteries. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Adjust the lock orientation on the lock.Solution 2. The new lock is much faster, and so far (two weeks) has not gone offline yet. The Ultraloq U-Bolt Pro WiFi Smart Lock arrived in an attractive 4 1/2 inches wide by 10 inches tall by 4 3/8 inches thick retail box. Check our TTlock smart door locks with a mobile app and mortise lockset. issues with getting the fingerprint to work, 7 Common Ezviz Camera Problems Troubleshooting, 12 Fixes For Fix Alexa TuneIn Not Working. Up to 8,000Times Access. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. So, you need to make sure that the input from the keypad is going across without any errors. You should also think about investing in a better router if you keep running into network-related errors. Anti-peep Keypad Did someone else try using their fingers before yours? There was an error signing up for restock notifications. UltraLoq U-Bolt Pro - Fingerprint Door Lock. Lever. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. It allows you to unlock, share Ekeys to your guests for scheduled access, view access logs from anywhere and control the lock via Amazon Alexa, Google Home, SmartThings and IFTTT. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. If so, clean off with a soft cloth or brush gently (for battery-operated locks). The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. This started a day ago. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. Now, keypad stopped working. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. I use IFTTT to integrate the lock with my Openhap set up. Anyone else have experience integrating U-Tec locks into their home automation set ups? I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. Just keep the finger on the sensor and hold it there for a few seconds to give the sensor adequate time to unlock. No wiring and no drilling. Step 1 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android). Ultraloq, the most trusted brand of smart locks. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. Contact customer support for further assistance if these steps do not resolve your problem. Owner has all privileges. Pair the lock in the App and start to use it. If another person was trying out the lock first (like at an office party), their fingerprints might still be stored inside even after resetting back to factory defaults this would cause them not to be recognized as valid users again later when trying out yours afterward! Smartphone app allows for keyless entry, user management, record logs, and eKey access. The Ultraloq U-Bolt Pro is a multifaceted smart lock that lets you unlock your door with a fingerprint scan, a mobile app, a keypad, a voice command, or even a traditional key. Try cleaning off the scanner with a soft cloth or spray, then try again. Make sure this fits by entering your model number. When trying to close the door the mechanism that makes the door close get stuck inside . It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. U-Bolt Series U-Bolt Pro Series. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. Press question mark to learn the rest of the keyboard shortcuts. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt. Step 2. When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). However, there are still some issues that you might run into. . Ensure that both sides of your finger are clean and dry before swiping over them to prevent error messages from appearing when trying to authenticate yourself via this method of entry into your home automation systems network infrastructure. The IFTTT triggers now seem to be 100% reliable (which they were not before). Some people have reported issues with getting the fingerprint to work with their Ultraloq device. No issues with the passcodes. You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). Normal User can always unlock via fingerprint, code or App. LED Indicator Turns red when door is unlocked. Ultraloq online support center: https://support.u-tec.com/hc/en-us. Choose your favorite way to connect. Best Prices Today: U-Tec UltraLoq U-Bolt Pro. Several options to unlock, but not all work great. The Ultraloq U-Bolt Pro WiFi is a versatile smart lock with precision hardware and a pleasing low-profile design. Owner is the person who owns U-Bolt Pro and registers it in U-tec App originally. With Ultraloq Bridge or built-in WiFi, you can access, manage . Detail Guide. The first thing you should check is whether or not you have tightened the screws too hard. Limited by date and hour. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. Grant access for family, guests and people you trust.1. Existing deadbolt is required. Unauthorized use is prohibited. But for me, those are two of the major features I was looking for. . 2) The app takes a really long time to connect to the lock. It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. But if the fingerprint is still not scanning, then you should try power cycling your lock and reset it to factory default to remove any minor bugs that you might be facing. Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. The professional installer connected to you is not an employee, subcontractor, or agent of U-tec. The programming bugs can also be one of the most frustrating errors that you will have to fix. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Low battery notication via smartphone app. DO NOT install the batteries before installing the lock! Dust and Water ProtectionBuilt to Withstand Heat and Cold. Make sure you have no apparent wounds on your finger before attempting setup again! You can work with them, but they are very limited/weird in what they can do. Everything about this lock is great, except two things:
It can be because youre putting in the incorrect model number. How to reset an Ultraloq keypad door lock? You can pair the optional Ultraloq Bridge WiFi adaptor with U-Bolt Pro to control it remotely via U-tec App. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. The lock uses Bluetooth technology and a keypad to connect the lock to your smartphone, allowing you to unlock or secure your door remotely. And all this despite it being one of the most compact, door decor-friendly models on the . MSRP $219.99 $199. 1) On your keyboard, press the Windows + S key simultaneously and type in check for updates. New comments cannot be posted and votes cannot be cast. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. The keypad still works and I can use the app to lock/unlock it just fine. It doesn't automatically lock or unlock when you depart or arrive. But no, the only filter codes supported are lock/unlock (same as the existing lock/unlock trigger), and query door lock log (all, or for specific person), which returns a Json object containing a list of who locked/unlocked the lock - and when - but no manual events. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments In some cases, it might stop operating altogether. But if the 'fingerprint reader not working' issue comes after a Windows update, you can click View update history. Im having exactly this same issue, and my lock is practically new! You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). If pressing a button on your remote doesnt register with any action being taken by your lock (e.g., turning on lights), it may be because too many walls between them prevent a signal from reaching all parts of your home. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Ultraloq U-Bolt Pro is designed to t any US standard door. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. Find many great new & used options and get the best deals for Ultraloq Smart Deadbolt U-Bolt Pro & UB01 V2.08 Keypad, Fingerprint, Bluetooth at the best online prices at eBay! My model is ul3 bt. Just reach out to the dealer, and he will address these errors for you. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. Latch Series. https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. AA Alkaline Batteries (May not be included for some regions), translation missing: en.general.remove Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. Remove. Only works ~20% of the time at best. My door handle is doing exactly the same. Ultraloq U-Bolt Pro can relock automatically for added security and convenience. The latest log will replace the oldest one once log is full. You can also see a log of what methods have been used to access it (i.e. Mine is also doing the same thing. Insert the key and rotate to unlock, just like any lock. Whats up? Has anyone found a way to recess the door sensor into the door frame? . Check the depth of the frames hole. You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them.