Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Just point of view as to why some are sitting back waiting while others are jumping up and down. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. I called just after X canceled our B2B for early April. I cancelled my June 12 night Canada/New England cruise on the Summit. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. We used the link in the email to request refund instead of FCC. 0:43. cm$Vq7Z3I7
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bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Q. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Get expert advice, insider tips and more. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. From August 2022 Travel + Leisure, published by TI Inc. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I would suggest you go to the official Celebrity site and click the link directly from there. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. my TA. Matching offers you missed out on will be added to your onboard account. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Inside those dates, cancellation fees will apply according to the timeframes found below. cruise with confidence cancellation & global suspended sailings refund request These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Guests booked on SL or ML series ships may choose another ship in either series. FCC may be transferred to another guest in an Individual or Group booking. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. Posted March 19, 2014. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Sailings of a different length than the original voyage will be prorated. <>
If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Health & Safety Update. How are Non-Refundable Deposit bookings impacted by this policy update? I presume this then illustrates what is due back to us. 5/17 is the first date allowed. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. Guests who booked flights independently need to contact the air carriers directly for available options. Yes. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. As to the insurance question. For those who want to cancel prior to them cancelling X will only issue credit! :(. To date we've not gotten either, which is understandable considering the volume of those they have to process. So if youre sailing after that, wait a week & see what happens. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
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cwdU>@}w=Nq6 Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. Captain's Club members may call (844)418-6824. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. The cruise is still showing in. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Yes. :3"/ Cu*D Excursion booking/cancellation. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. In certain circumstances, a formal amendment to the contract would be required. Featured review. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. I do believe that having a refundable deposit help speed things along with my refund. Affluent Media Group, a Dotdash Meredith company. I made my reservation using Casino Certificates. The guest said . Guess I'll check with them tomorrow. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? What about hotel and transfers? Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Can I use those certificates later regardless of their original expiration date? Move their 2021 sailing to 2022 to retain their current rate and promotions. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. ^^LvVr27+x{cW=)@0@%w, Hope it won't be necessary. Celebrity cancellation policy. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. s&+tA2KZ5%"zAV7
, LauraS Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. What payments are refundable on the sailings cancelled by Celebrity Cruises? CC Help Jenn Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Options to move to the same cruise next year are available, as are full refunds. I got a refund of every dime. How can I request a refund? Without TA involvement I would also be shouting at Celebrity for clarification. Powered by Invision Community. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Multiple FCCs may be applied per guest within the same reservation. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The future cruise certificate will be issued to you within 30 days. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Started June 21, 2021, By While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. These sailings are not eligible for FCC option. I'll update when we get either. Deadline to request a transfer is May 4, 2022. No response or refund from Celebrity. Refunds are issued through 90 days before sailing on longer cruises. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. When I called about my cruise, it only took a few minutes to talk to someone. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Remember they really don't owe you anything. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Ships' Registry: Malta and Ecuador. Plus X refunded and cancelled the shore excursions as well. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? 2 0 obj
THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. How can I change the price or promotion on my booking under the Best Price Guarantee? Several of us canceled due to a friend getting cancer. All taxes and fees will be refunded back to original form of payment. 30 days or less. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. 19952023, The Independent Traveler, Inc. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. I click on the closest date and proceeded without any problem. From August 2022 Travel + Leisure, published by TI Inc. Argo., March 20, 2020 in Celebrity Cruises. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Has used this feature in their e-mail about suspended Cruises tell me how this worked out, please to of... 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