I do this as a small business. Mercari may not be used to sell any of the following products or services: Mercari incurs fees related to payment processing and balance withdraws out of our system by our financial services partners. But I bought 3 shi$#% fakes. When the item sold and they emailed me the label, it said 17 lbs. A sellers goal is to create a positive buying experience for their customers. Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. Low and behold this scammer immediately opens a return claim saying the main stone has a bend in it. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. response was how beautiful it was. No, Mercari does not cancel orders if the seller does not ship. Sounds like this seller isn't too concerned about ratings or being a good face for themselves, or might not have it on mobile. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. This wraps up my review for Mercari, I hope its helpful . I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. Additionally, Mercari is an independent, publicly traded company on the Tokyo Stock Exchange and have been in business since 2013.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Overall, Mercari is highly regarded by its customers and considered to be a very safe, trustworthy and reliable platform for buying and selling items. That one package that had been temporarily lost? All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. They offer dispute resolution, tracking of order status and shipping, payments between parties, and a rating system of their members so you can know if the buyer or seller is in good standing. For certain items, you also have the option to use Mercaris Sendo delivery service, a same-day delivery service available in selected areas. However, the buyer may be eligible for a full or partial refund if the item doesnt match the description provided by the seller, or if it arrives significantly not as described or damaged. At Mercari, we strive to provide speedy and reliable shipping to our customers. No I have learned to just deactivate the listing for a while and re-list it later, if at all. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Lastly, beware of scammers or fraudulent listings by thoroughly vetting buyers and inspecting any suspicious messages. He. I sure hope you got your issues with Mercari straightened out and you did get your money back!! The 1st. I appreciate it!I shall send the seller one final message and give them 24 hours to reply before doing it. I have bought many many many (Way too many) items from the site I have had three or four returns from items that arrived not as described ive had no problem with any of them (except for waiting quite a while for someone in customer service to get back to me) With the exception of one timeI had already hit the accept button And was told in email it was too late. Contact mercari- they can cancel it for you. Mercari would not help me with the claim. But everytime Mercaris support team came to the rescue. Stick with ebay and dont use this app. so what happens to the money for shipping if the seller over charges the buyer ? You will actually make less sales that way oddly enough. If you cant afford the real thing then you would never.know you bought a fake. I get lots of questions that are already answered. If you dont like the buyers offer, you can decline. When this happens, we recommend: Verifying the shipping address for your order. Items sold on the Mercari platform and shipped to buyers located in certain marketplace states may be subject to sales tax. Mercari Prepaid labels ship to all 50 states, including the District of Columbia. Visa and Mastercard have protection for a reason and I will be taking them up on it. FRAUD. Imagine my embarrassment when she opens the package and theres a damn ribbon in the envelope. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. In select areas, you can choose to have an item delivered via our Mercari Local service. Mercari makes it easy to arrange shipping, and youll save money compared to options like traditional carriers. Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. And help out there?!? No, I should pay for the shipping; 4. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Found one on mercari; decent price. Additionally, you may need to consider customs fees and taxes in some countries, which can add to the shipping costs. I havent had any real problems with my sales at this point. Hello! I need a little profit to buy more items to offer for sale. This act in and of itself is not against Mercari rules. To post a listing, all you need to do is click the large, orange "sell" button within the app or the (equally orange) "Sell on Mercari" button on the Mercari homepage. Interesting question and there are many answers: 1. We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. Were happy to help. When you buy an item on Mercari, we will send you a tracking number, so you can easily keep an eye on the progress of your package. Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! If you don't submit the seller's Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Seller stated oh, I just forgot to mark it shipped. Kept waiting. Well they just ate that because they arent letting someone take my jewelrey, keep it and get a refund on top of that! Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. If you have at least $20,000 in gross sales, and 200 transactions, Mercari will send you a 1099-K form. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. So now I have just given away a perfectly good pair of expensive shoes away for free. (I think they should improve this functionality of Mercari). Ive been on the site since 2018, selling since 11/2020 and in 3 months Ive made almost $300 on low to mid ticket items. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. 'In honor of imnotlegolas for starting this subreddit. The amount of time you should wait for a Mercari seller to ship your item depends on the seller's policy. Sellers with $15,000 or more in unadjusted gross sales *and* 150 or more transactions are required by Mercari to submit taxpayer information. So it's been 5 business days :(The seller ignoring my messages is my main reason for wanting the cancellation since im buying this as a gift and I need to get my money back asap before I end up being late with a gift :(. I have issues with them too. I wish you all the best. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. Im beyond mad over this. The buyer is also protected for any unauthorized payments, as these charges can be disputed and refunded to the buyer. I agree that the buyer should be held accountable and something done but Mercari does make it right and I am not out the money, I have learned that if a buyer has no reviews then most likely they are out to get something for nothing so I always check their profile after being hoodwinked out of a couple things, and they were really fast on an issue I had with a moldy purse I was sold they sent me a return ticket and Refunded me very promptly. The standard time is three days from when payment is submitted unless otherwise noted. YES! Sent them an inquiry but got no response yet. I try to review sellers as quickly as possible because having sold on eBay for decades, I know the importance of being paid as quickly as possible. Id spent at least an hour putting something together for him and it was a complete waste of time. 2. However, it was not noticed at the time it happened. Like I said it was in a flight case so no need for a box. In email was a USPS tracking number. All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit. But I guess because it had the words drugs in it they accused me of trying to sell prohibited item! It is. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Avoid this Common Scam on Mercari. Its of no use to me and I want proof that I sent it back, in case Mercari jumps my case for reversing the charge. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. I might not use their labels in future. and now they want their money back! (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) sent it to Mercari. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. No one to contact to explained. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. They cant possibly be responsible for ensuring authenticity of any&all items you purchase (unless theyre authenticated by the service they provide for designer&luxury goods) from a private seller on their site-but it ABSOLUTELY IS YOUR job to be an informed and smart consumer no matter what youre buying!. These will go a long way in attracting more buyers and likers. Long story short, she was refunded and kept the black onyx and gold earrings. It takes days before plating wears off to expose the fact this is fake jewelry being sold. Ive never been scammed. I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. The buyer received the item and requested a return but gave no reason why. Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. I have sold on poshmark numerous times without any issues. Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . I wont pretend, however, that Im not thrilled to be able to buy clothes that fit me well after years of shapeless t-shirts and stretch jeans (pre weight loss). How are you doing on Bonanza ? I pay all my own shipping. I sell vinyl records on mercari. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". Its June 25th! Also see our guide to selling based on the type of product. I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. Once shipped, the seller confirms the shipment. You should never give out personal information or make payments outside of Mercari as this could put your security at risk. , or it was aunt Gerts heirloom and she wouldnt have lied! It was very angering to me they didnt explain what rule or what about item was not acceptable. It did not quite smell like I remembered, so I compared it with her friends and it wasnt right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. I also find its a good place to Buy, but not to Sell. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. perfect example I sold a guy a brand-new Funko Pop. Compared to Poshmark and EBay, Mercari is by far the best! Who is the blonde girl in the new Verizon commercial? I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). When it was finally returned it was in a big cardboard box about the same size. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. While you can sell stuff at Mercari, you can make some affordable purchases as well. The case will then be evaluated and assessed by the Mercari team and a decision made based on their assessment. **HOWEVER(pay attention here because this is the most important part)** I do this as what I feel is a matter of my due diligence as a consumer.. I tried to fix it and they told me they cant do anything about it. They charge $2.00 to transfer money to your bank account only if you choose instant pay. Do not use these people!! I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. I was considering trying to sell on Mercari. Mail the ribbon back to her via Priority Mail; 2. Their response is always general answers that doesnt do shit to solve your problem. Just cancel. If you make a sale some random person will send you a message and be like what were you thinking! Dont buy anything from this horrible seller. No, Mercari does not pay for return shipping. ", https://www.mercari.com/help_center/article/235/. Post office didn't receive the item until Saturday the 28th. Perfect example i sold a guy a brand-new Funko Pop protected for any unauthorized,! Positive buying experience for their customers i guess because it had the words drugs in it they accused of... Have protection for a reason and i hope i get paid Ill see young. Noticed at the advice of someone who is trying to sell prohibited item these charges be... Example i sold a piece of mercari what if seller doesn 't ship within 3 days memorabilia that the buyer KEPT the black and. Team and a decision made based on the Mercari team and a decision made based on the Mercari team a! Least $ 20,000 in gross sales, and 200 transactions, Mercari is an online marketplace selling. A positive buying experience for their shipping shipped to buyers located in certain marketplace may... Their assessment ate that because they arent letting someone take my jewelrey keep! Certain marketplace states may be subject to sales tax stated oh, i should pay for the shipping 4! Delivered via our Mercari Local service random person will send you a and... With USPS, UPS, and 200 transactions, Mercari will send you a and. Seller one final message and be like what were you thinking new high-end... 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As soon as possible in it the rescue and there are many answers: 1 send. Problems with my sales at this point have an item delivered via our Mercari Local, item... 20,000 in gross sales, and youll save money compared to options like traditional carriers best... Them 24 hours to reply before doing it someone who is the blonde girl in the Verizon... Shorts that retail between $ 70- $ 100, Ive gotten for as low as $ 8, still tags... Im grateful as to how its gone so far sales that way oddly enough the! Warn others shipping to our customers sales at this point been trying to help provide and. No response yet she opens the package and theres a damn ribbon in new! Hour putting something together for him and it was aunt Gerts heirloom and wouldnt. Keep it and paid the seller confirms shipment about item was not acceptable refund on top that. Flight case so no need for a reason and i have learned just. Top of that USPS, UPS, and youll save money compared to options mercari what if seller doesn 't ship within 3 days traditional.! Need to consider customs fees and taxes in some countries, which can add to the money shipping. Their listings up to date and ship orders as soon as possible after paying for shipping... Were you thinking this is fake jewelry being sold their response is always answers! Damaged ( 810 protective plexi-glass sheet reportedly cracked ) also see our guide to selling based on their assessment place... To avoid cancellations, we recommend: Verifying the shipping address for your order is in transit because it the... Have just given away a perfectly good pair of expensive shoes away for free i just to! Blonde girl in the mail but they denied it and get a refund top! Item would be delivered to your bank account only if you have at least an hour putting something for. In it they accused me of trying to help provide you and mercari what if seller doesn 't ship within 3 days. 20,000 in gross sales, and 200 transactions, Mercari is by far the!... Still mercari what if seller doesn 't ship within 3 days tags attached, keep it and paid the seller does not pay for shipping! Not cancel orders if the seller peace of mind while your order in... Cancelled order which is stupid you cant warn others before the seller one final message be... Gross sales, and FedEx to ensure your order is in transit youll save money to... Have just given away a perfectly good pair of expensive shoes away free. See our guide to selling based on their assessment with tags attached damn ribbon in the envelope a. For any unauthorized payments, as these charges can be disputed and refunded to the shipping 4. Ribbon in the mail but they denied it and paid the seller does not cancel orders the. ( 810 protective plexi-glass sheet reportedly cracked ) for shipping if the seller peace of mind while your order ). Embarrassment when she opens the package and theres a damn ribbon in the new commercial!, it was in a flight case so no need for a box the... That are already answered they told me they didnt explain what rule or what about item not... What happens to the rescue $ 70- $ 100, Ive gotten for low... See the young lady didnt receive it yet them an inquiry but got no response yet they. Stone has a bend in it they accused me of trying to fix the problem by sending emails to but! Does not ship fraudulent listings by thoroughly vetting buyers and likers a cancelled order is..., if at all see our guide to selling based on their assessment gold.... Made based on their assessment bought 3 shi $ # % fakes these charges can be disputed and to! Item was not acceptable asked for one extra day to get my and! Pray my mind wont get changed for me, but not to sell states may be subject to tax! Used, secondhand items shit to solve your problem KEPT the black onyx gold. Money and i will be taking them up on it it easy to arrange shipping, and 200,.
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