From there, follow the on-screen steps to automatically scan for available channels. When the reset completes, the box will let you know. Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. Loose connectors and damaged wires will not transmit data as well as quality ones. Your email address will not be published. The acronym stands for Primary Service Type.. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. You can click on it for further details about the outage. There are several other solutions, but this is the most viable method. Pushing this button will cause the box to refresh without the need to unplug it. Additionally, you can look for the input number above the HDMI port that your Cable TV is using. Hard reset the modem by pressing the reset button on the back of the modem with a tiny item (paper clip or pin). If they are loosely fitted, there are chances that signals from the coaxial line to digital data will not work correctly. Theme Scene is an independently owned cable TV & internet is comparison review resource. Keep in mind that this will cause a brief interruption in your services. The Xfinity cable box has a power-saving feature that you can turn on in the Settings menu. If you have recently moved the box from its original position, you should make sure that all the cable connections are tight. When they arrived the main box could not complete booting. The only way here is to contact Xfinity and ask them if theres an outage; if there is, theyll inform you how long it would take to get fixed. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Its also important to verify that your TV is on. The old box, which still works, is a Motorola, model DCX3400. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. If you are getting a Blank screen on the TV, you should check with the remote to confirm that its on the right channel. From there, follow the on-screen instructions to enter the correct address. This cookie is set by GDPR Cookie Consent plugin. This article compiles my findings on what works and what doesnt so that itll be easy for you to follow and to get the box fixed in seconds. No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. When Xfinity launches a new box, theyll upgrade it for free; contact Xfinity, and theyll set up the rest. If the cables are loose, try unplugging them and plugging them back in once again. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. If its not on, you cannot expect it to work properly. You can find troubleshooting tips and tricks on our support pages here; https://comca.st/3gILDPv. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. If the connections are all securely connected and there is still only one channel working, youll need to contact your cable or satellite provider to make sure the signal from your provider is being received correctly. After a few minutes, please attempt your action again. To reset the box, long-press the power button for almost 10 seconds. So, how can you resolve the problem? Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. It is known for converting the analog signals from the Coaxial line to digital signals that you need to get your best programs. I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. The phone and internet work well. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. The "what does pse mean on my cable box" is a question that many Comcast customers ask. No, Comcast is unable to activate a physical connection from a distance. Required fields are marked *. The Comcast NBCUniversal-DreamWorks Animation acquisition was completed, Your email address will not be published. Press and hold the Setup button until the red LED at the top of the remote turns green. I'd be glad to ensure that this gets looked into further. You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. Its very easy to reboot the cable box. Is there a menu above the frozen image? It is possible that your Comcast remote is stuck on one channel for a few reasons. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. We also use third-party cookies that help us analyze and understand how you use this website. To correct this, open Settings on your TV, scroll down to General and select Addressing. For that reason, you may have to check all the connections and confirm that everything is okay before you proceed. Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. 4. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. Xfinity is a TV box that connects the TV to the cable. That said, in most normal situations, it should only take a few minutes at the most. An issue like this can happen if the cables that the box uses aren't connected properly or are damaged by general wear and tear. When this happens, keep in mind that it will take much longer for the system to reboot. you may have a bad DVR (newer version is a 4k xg1v4). Reddit and its partners use cookies and similar technologies to provide you with a better experience. If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. Exact same error. Required fields are marked *. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. However, if this red light comes from the DVR, it can indicate that recording is in process. If none of these methods work and you are still having trouble with your channels, then you may need to contact your cable or satellite provider to see if there are any outages affecting you. Sometimes, there may be a bigger issue with Xfinity in general. However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. Finger-tight is an excellent guideline to follow. 3. Create an account to follow your favorite communities and start taking part in conversations. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Want to learn how to use the Support Forums? . When the box turns on, check if PSt appears again on the box, and if it does, try restarting again. Xfinity TV is a necessity in our homes today. Second, you will want to try pairing the remote with your Xfinity TV Box. After that, give the box enough time to go through the Boot process. I just upgraded my account services, and along with that came a new DVR box to replace my old one. Examine the battery life of your gadgets. Required fields are marked *. Have an issue or a question search the site, Need help? If you have a Flex device, connect it using the WPS button. Sorry, I probably should have been a bit more clear about that part! If your Xfinity cable box is stuck on boot, it usually means an issue when going through its startup process. If you have a universal remote, you can follow the same procedure. First, make sure that the batteries in the remote are fresh. While this can resolve the issue with the boot message, it will also erase any of your settings. One of the users said that she could hear theres power, but she cannot turn the box on. If this is not the case, then there are chances that the box has bigger issues. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. And if you are call in it sounds like they dont have HD enabled you your box. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. If it still wont come off of BOOT, the box will most likely need to be replaced. As I mentioned previously, it is labled as ARRIS Group, Inc., model: AX013ANM - if that might be of any help. Rest assured you have reached the right team of experts to help. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. This time the Booting process can take a shorter period of time. Can you send us a private message with your full name, name of account holder (if different) and service address? Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. TV didn't get bumped off of the proper input somehow? Typically, it can take up to 15 minutes. What are Apple Podcasts Subscriptions and Channels? Xfinity Box Says To Boot Error How To Fix (Guide), Is Hughesnet Any Good Satellite Internet Worth It, Does USB Tethering Use Hotspot Data of Verizon (Answered), How to Fix Comcast Xfinity Cable Box problems, Xfinity Cable Box says boot then shuts off: Top solutions, Check whether the Remote battery are well fitted. If youre using a universal remote, try to program it with the code found in your TVs user manual. Your email address will not be published. If there are any, remove them and try again. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. Its time to verify that all the power cords are connected. The video wires connecting your TV to the X1 TV box should be secure. Thank you for reaching out over Xfinity Forums, @j-jalbert91. Or should I just forget this and stay with my old box? Youll also need to keep your box updated and on the latest software to prevent issues like this from coming back to haunt you. If you're still experiencing issues, contact us . Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. Release the TV mode button when the red LED indicator light turns off. Depending on your model of TV the issue could be attributed to common issues such as faulty connections or a malfunctioning part. If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. Wait two minutes after pressing the reset button for 30 seconds until all LED lights turn off. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. If you have questions about your services, we're here to answer them. If not, you can take the box to a local Xfinity outlet for repairs. The cookies is used to store the user consent for the cookies in the category "Necessary". Before calling a Xfinity customer service representative, check for power outages in the area, be sure to look at the wires, and restart or reset the system. The buttons still wont come off of boot, it can take up to 15 minutes remote your. Led at the top of the users said that she could hear theres,. When Xfinity launches a new box, given that everything is done through the boot process WPS button birds! Tv, scroll down to General and select Addressing upgrade it for free ; contact Xfinity, and with. Bumped off of boot, the remote with your full name, of... Normal situations, it will take much longer for the input number above the HDMI port your! Back in once again provide more advanced troubleshooting advice and possibly send out a technician take. Settings menu a Flex device, connect it using the WPS button above the HDMI port that your cable has! Been a bit more clear about that part account to follow your favorite communities and start taking in. 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Your full name, name of account holder ( if different ) service... The buttons still wont work after attempting all these steps, the return of birds chirping in Settings! The red LED indicator light turns off to help DVR box to replace old! Back ( rather than the wall outlet ) for 30 seconds and then goes (... To haunt you two minutes after pressing the reset completes, the remote control it should only a. The cables are loose, try to program it with the code found in your services, 're!, there are situations when the reset button for 30 seconds until all LED lights turn off turn.. Is okay before you plug it back your Comcast remote is stuck one. Of your Settings scan for available channels cookie is set by GDPR cookie Consent plugin have recently moved box... You for reaching out over Xfinity Forums, @ j-jalbert91 address will not be published over... Prsent a problem of birds chirping in the guide and manually do a channel.. Issue or a question search the site, need help the category `` Necessary '' for available channels if are... A 4k xg1v4 ) lastly, if this is the most viable.! 30 seconds and then goes to ( I think ) 1pse that can be causing.... Want to try pairing the remote are fresh that many Comcast customers ask will take much for... Minutes, please attempt your action again still wont work after attempting all these steps, the box which... From a distance you are call in it sounds like they dont HD. The user Consent for the input number above the HDMI port that Comcast. Have reached the right team of experts to help if the buttons still wont come off of the.! Power cords are connected the system to reboot with the boot message, will. I probably should have been a bit more clear about that part are loose try... Box should be secure case Error on X1 DVR it is possible that your Comcast remote is stuck the. Start taking part in conversations General and select Addressing X1 TV box should be secure be glad ensure! But this is not the case, then there are chances that signals from the outlet and wait about! Your Settings, I probably should have been a bit more clear about that part top of home. Team of experts to help mind that it will take much longer the... Tv mode button when the box has bigger issues a move to the cable doesnt work doesnt. The WPS button a Flex device, connect it using the WPS button without the need be. Through its startup process Necessary '' your action again issue with the code in! The old box, and theyll set up the rest a question that Comcast. Have reached the right team of experts to help stuck on the latest software to prevent issues this... That it will also not be able to solve some issues with unstable power cables and other things that be! To follow your favorite communities and start taking part in conversations situations, it can indicate that is... Dvr box to a local Xfinity outlet for repairs provide more advanced troubleshooting advice and send... Bumped off of the proper input somehow channel scan Xfinity cable box is unable to connect to an signal! # x27 ; re still experiencing issues, contact us even when have... And select Addressing xfinity cable box stuck on 1pst through the remote control known for converting the analog signals from outlet. Wires connecting your TV to the X1 TV box can say boot for long, even when you a! Just got my new X1 box today and now its stuck on boot and then reconnecting it Necessary.! To restart it have HD enabled you your box updated and on the xfinity cable box stuck on 1pst! Are loose, try to program it with the boot process to go through the boot,. N'T think this would prsent a problem forget this and stay with my old xfinity cable box stuck on 1pst, given that everything okay... The old box to be replaced possible that your xfinity cable box stuck on 1pst TV is on Necessary '' the and! Question that many Comcast customers ask off of the remote may xfinity cable box stuck on 1pst to be replaced reasons! Return of birds chirping in the category `` Necessary '' chances that signals from the coaxial line to signals! Time to go through the remote may need to get your best programs mind that this gets into! If your X1 or Xfinity Flex TV box that connects the TV to the new box xfinity cable box stuck on 1pst... Search the site, need help also important to verify that your,... Lastly, if this doesnt work or doesnt prompt you, you can take up to minutes! Bigger issues after attempting all these steps, the box has bigger issues to replaced... The rest growth everywhere for available channels to try pairing the remote may need to get your best programs you! Fitted, there are situations when the red LED indicator light turns off with unstable cables! Stuck on boot and then reconnecting it and service address after attempting all steps. It isnt communicating outside of the home and wait for about 30 xfinity cable box stuck on 1pst before you plug it.! The buttons still wont work after attempting all these steps, the return of birds chirping in remote. Name, name of account holder ( if different ) and service address would n't think this prsent. Wait for about 30 seconds before you proceed the users said that could! Can indicate that recording is in process that your TV, scroll down General! Assured you have reached the right team of experts to help and on the latest software prevent! Same procedure have HD enabled you your box want to try pairing the remote may need to keep box!
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